A. Recording > View All B. Quality > Evaluation Form > Edit C. User > Profile > Edit D. Call Monitoring > Silent Monitor E. Routing > Wrap-up Codes > Delete
Remember the golden rule: Genesys hides constraints in the last sentence (e.g., "...without using an external data source" or "...using the minimum number of actions"). genesys online test questions
The Edge is the SIP proxy/router. Aurora is the real-time media engine. The Cassandra database stores all non-media data. Domain 2: Architect & Call Routing (25-30% of exam) This domain kills most candidates. Genesys Architect is a visual drag-and-drop tool, but the exam tests the logical flow of calls. User > Profile > Edit D
1-C, 2-B, 3-A
Introduction: Why the Genesys Test Matters The Edge is the SIP proxy/router
A. True – The manual override is a configurable permission. B. False – Once a Scorecard is applied, the score is immutable. C. True – But only if the evaluation is in "Draft" status. D. False – Scorecards only support binary (Pass/Fail), not numeric overrides.