You are running a routine interface check. You’ve done this a hundred times. Then, you see it.
A device was gracefully removed from RMM (end-of-life, retired, decommissioned) but the PSA never got the memo. The interface is simply suggesting housekeeping. psa interface checker scary mistake fix
That language is designed to protect the vendor, not to help you. Once you realize that, half the fear disappears. Mistake #1: “Configuration Pending Deletion” Warning What you see: “The following configurations exist in PSA but not in RMM. Action: Delete from PSA.” You are running a routine interface check
Red text. A “Critical Mismatch.” A warning about orphaned records. Or worse—a suggested action that says “Delete Pending.” A device was gracefully removed from RMM (end-of-life,
You have excluded devices (printers, network gear, servers) in the RMM contract but the PSA still counts them. Or you have a minimum billable unit clause.